Privacy Policy

Lake Tahoe Casa Luxury Rentals & Experiences

1. Introduction

Lake Tahoe Casa (“we”, “our”, “us”) is committed to protecting your personal data and privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following information:

  • Full name

  • Contact details (email, phone number)

  • Booking details (dates, property, preferences)

  • Payment information (processed securely via third-party providers)

  • Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate with you regarding your reservation

  • Provide customer support

  • Improve our services and website

  • Comply with legal and regulatory obligations

4. Payments

All payments are processed securely via third-party payment providers (e.g., Stripe).

Lake Tahoe Casa:

  • Does not store full card details

  • Only receives confirmation of payment

  • All payments made are for services provided directly by Lake Tahoe Casa

5. Data Sharing

We may share limited information with:

  • Property owners or service providers (only as necessary to fulfill bookings)

  • Payment processors

  • Legal or regulatory authorities if required

We do not sell or rent personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Comply with legal and tax obligations

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing where applicable

Requests can be made via our contact details below.

8. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

9. Contact

For any privacy-related requests:

  • Email: [your email]

  • Company: Lake Tahoe Casa [Legal Entity Name]

  • Address: [Registered Address]

Refund & Cancellation Policy

Lake Tahoe Casa Luxury Rentals & Experiences

1. General Policy

All bookings made through Lake Tahoe Casa are for services provided directly by Lake Tahoe Casa, including accommodation and curated experiences.

Payments are made to Lake Tahoe Casa and are not held on behalf of third parties.

2. Booking Confirmation

A booking is confirmed once:

  • Payment (full or deposit) is received

  • Written confirmation is issued

3. Cancellation Policy

Cancellation terms depend on the specific booking and will be clearly stated at the time of reservation.

Typical structure:

  • More than 30 days before check-in: partial or full refund (minus administrative fees)

  • Less than 30 days before check-in: partial refund or non-refundable

  • No-show or early departure: non-refundable

4. Non-Refundable Bookings

Certain bookings, promotional rates, or peak-season reservations may be non-refundable. These conditions are always disclosed before payment.

5. Changes & Amendments

Changes to bookings:

  • Are subject to availability

  • May incur additional costs

6. Service Issues

If a service cannot be delivered as agreed due to circumstances within Lake Tahoe Casa’s control, we will:

  • Offer a suitable alternative, or

  • Provide a partial or full refund where appropriate

7. Force Majeure

Lake Tahoe Casa is not responsible for cancellations or disruptions caused by events beyond its control, including:

  • Natural disasters

  • Government restrictions

  • Travel disruptions

Refunds in such cases are handled on a case-by-case basis.

8. Payment Disputes

Customers agree to contact Lake Tahoe Casa directly to resolve any issues before initiating chargebacks or disputes.

9. Contact

For cancellations or refund requests:

  • Email: info@laketahoe.casa

  • Company: Lake Tahoe Casa [Shaun David Tausch